FAQ

1. How do I register an account?
   You can create a new account by clicking the “Register” button in the upper right corner of the website. After filling in the necessary personal information and setting a password, you will receive a confirmation email. Follow the instructions in the email to complete the registration.
2. What should I do if I forget my password?
   If you forget your password, please click the “Forgot Password” link on the login page. Enter your email address and we will send you an email to reset your password. Follow the instructions in the email to reset your password.
3. How do I check the status of my order?
   You can check the status of your order by logging into your account and going to the “My Orders” page. The system will display all historical orders and their current status, including orders being processed, shipped, etc.
4. Can I modify or cancel my order?
   If you need to modify or cancel your order, please contact our customer service team as soon as possible. Once an order enters the processing or shipping stage, it may not be modified or cancelled.
5. How do I return or exchange my order?
   If you are not satisfied with the purchased product, you can return or exchange it according to our return and exchange policy. Please contact our customer service team as soon as possible after receiving the product and follow the return and exchange process. The exact terms and conditions can be viewed on our Returns and Exchanges Policy page.
6. What are the payment methods?
   We support a variety of payment methods, including:

Credit/Debit Card
PayPal
Bank Transfer
The specific payment options may vary by region, and the payment methods available to you will be listed at checkout.

7. How to contact customer support?
   You can contact our customer support team in the following ways:

Phone: 18898835260
Email: 18898835260@163.com
Our customer service team will respond to you as soon as possible during business hours.

8. Is the website secure?
   Our website uses industry-standard security technology to protect your personal information, including data encryption and firewalls. All your transactions on the website are strictly protected.
9. How do I update my personal information?
   After logging into your account, go to the “Profile” or “Account Settings” page, you can update your personal information, including address, contact information and password at any time.

If you have any further questions, please feel free to contact our customer support, we will be happy to help you!